Terms and Conditions

This document sets out the agreement between you and Beat the Q Pty Limited (ABN 34 144 912 158) (“Beat the Q” or “we/us”) for the Beat the Q Service. By registering or using Beat the Q, you agree as follows.

Introduction

“Beat the Q Service” is the pre-paid facility provided by Beat the Q, which enables you to order and pay for products supplied by businesses participating in the Beat the Q program (each, a “Participating Business”), using an internet-enabled telephone, tablet, computer or other similar device.
You request Beat the Q to provide you with the Beat the Q Service on the terms set out in this agreement.Payment and pricing
When you first use the Beat the Q Service, you will need to set up your username and password to establish your Beat the Q Service account.
Beat the Q Service is a pre-paid only service. You can add credit to your Beat the Q Service account by paying cash to a Participating Business or online using PayPal via the Beat the Q Service.
If you do not use or top-up your Beat the Q Service account for 180 days or more, the credit balance in your amount in your account will expire and your balance will re-set to $0. The expiry date for each such amount can be viewed at the “My Account” section of the Beat the Q Service.
Any credit amount in your Beat the Q Service account is NOT refundable.
At most cafes Beat the Q is completely free. At others, there is a small transaction fee per order. Please check with your cafe for the pricing of this service and always ensure you carefully review your order for any transaction fee that may apply
When the Participating Business accepts your order, Beat the Q will debit from your Beat the Q Service account the applicable transaction fee plus the amount the Participating Business charges for your order.
To be able to place your order, you must have sufficient credit in your Beat the Q Service account for both the total order value and the applicable transaction fee.

Usage

You will only use the Beat the Q Service to order and pay for products provided by Participating Businesses.
Participating Businesses set the price and availability of their products, which means that Beat the Q has no control over the availability or price of the products. You are responsible for reviewing each order before paying for it.
Once you have confirmed your order, you cannot change or cancel it.
Further to paragraph 8 above, once the Participating Business has accepted your order, the transaction is complete and no refunds are permitted.
If the Participating Business rejects your order or does not accept your order within the time required by the Beat the Q Service (your order will then timeout),the Beat the Q Service will notify you. In these instances, you will not be charged for your order or transaction.
It is your responsibility to pick up your ordered products from the Participating Business when they are made available to you.
Beat the Q is not responsible for the availability, dispatch or condition of any product supplied by the Participating Businesses.
You cannot change your order if you change your mind or made a mistake with your order. You may deal with the Participating Business directly if you want to change your order.
If you have an unauthorised order or suspect that your Beat the Q Service account has been compromised in any way, you should i) change your password at the Beat the Q website and ii) notify Beat the Q immediately.
Beat the Q may suspend or terminate your access to the Beat the Q Service at any time if it suspects any misuse of the service, or if you breach these terms and conditions.

Changes in terms and conditions

Beat the Q may change these terms and conditions, including the transaction fees referred to in paragraph 7,at any time. If it does, you will be asked to re accept the amended terms and conditions, including details of any new or amended fees and charges, when you next log on to the Beat the Q Service.
These terms and conditions are available on the Beat the Q website at all times.

Disclaimer and liability

Beat the Q is not an agent, representative or affiliate of, any Participating Business. Beat the Q provides no warranty or representation on the accuracy, completeness or correctness of any information provided by Participating Businesses or regarding the availability, quality, merchantability or the like, of the products supplied by Participating Businesses.
Beat the Q makes all reasonable efforts to ensure that the Beat the Service is available to you at all times, however there may be times when the service may not be available due to technical reasons or reasons beyond its control.
Beat the Q is not liable for any loss or damage incurred or suffered by anyone in connection with the access, use or misuse or the unavailability of the Beat the Q Service.
This agreement is governed by the laws of New South Wales, Australia.

Privacy and communication

Beat the Q collects your personal information from you (name, email, date of birth, address and mobile number) for the purpose of providing you with the Beat the Q Service. Beat the Q safeguards your personal information and does not share it anyone else unless it is permitted or required by law or you consent to it. Your name may be shared with Participating Businesses for the purpose of identifying your order at the Participating Business. If you do not provide us with the necessary information, we may not be able to provide you with the Beat the Q Service or complete your order. You can contact Beat the Q to access what personal information we hold about you.
Beat the Q will send you emails and other communication informing you of changes and improvements to the Beat the Q Service and details of your Beat the Q Service account.

Contact us

You can contact Beat the Q as follows:

Phone	1800 220 153
Email	contactus@beattheq.com
Post	2/11 York Street Sydney NSW 2000

Beat the Q welcomes feedback (good and bad), so please let us know on how we can make Beat the Q Service better for you!

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